Business Training For Staff and Employees

Whether your business is a successful medical spa, or a large healthcare practice or senior living facility with multiple locations, your success ultimately depends on your relationship with people. Every single interaction, from the way your front office staff answers phones, to the forms your patients are required to fill out, to your billing practices and follow-up calls, will color the way people see you and determine whether or not they come back. New businesses and practices open up almost every day, but only the ones that make customer relationship management, a priority become a permanent part of the business landscape.

After over twenty years of working with numerous clients in the service and health-care industries, the experts at McCauley Marketing can give you valuable insights that can streamline your operations and help you provide your customers or patients with the most convenient and enjoyable experience possible. We can help put your customers or patients at ease by training your reception or back-office staff, help eliminate misunderstandings and disagreements by re-writing your internal paperwork so that it is easier to understand, and encourage repeat business by creating templates for follow-up calls, emails, and even online reviews. It just takes a single unhappy customer to ruin a reputation, so getting expert help from the start can make all the difference.

To find out more about our customized customer and patient relationship consulting services, check out our Frequently Asked Questions on these topics.